Frequently Asked Questions-FAQ
How can I become a member?
Signing up for Happy-Nes is fast, easy and free. You can subscribe now to be informed about our campaigns and to benefit from the services of Happy-Nes. To become a member, just fill in your information on our membership form.
Can I shop without a membership?
You can shop without being a member of Happy-Nes. However, you must be a member in order to benefit from the services of Happy-Nes. Click here to take advantage of Happy-Nes membership.
Is shopping at Happy-Nes safe?
Happy-Nes works hard to provide its customers with fast, convenient and reliable shopping experience. For this purpose, it has SSL certificate. This certificate prevents your information from being viewed by third parties. Your membership information is only checked by Happy-nes team and your credit card information is only checked by your banks. Your credit card information is never seen by Happy-Nes team.
What is SSL?
SSL SECURITY (Secure Socket Layer) is a security protocol developed by Netscape to provide security and confidentiality during the transfer of information over SSL network. With the release of version 3.0 in 1996, it became a standard supported by almost all internet browsers (Microsoft Explorer, Netscape Navigator, etc.) and found wide application areas. SSL ensures that the information sent can be decrypted strictly and only at the correct address. The information is automatically encrypted before sending and can only be decrypted by the correct recipient. Confidentiality and integrity of the transaction and information is maintained by verification on both sides. During the process, you need to pay attention to two things in order to understand that you are on a secure site: One of these is a key or lock icon located at the bottom of your browser. In addition, http: // at the beginning of the address of the current page changes to https: //. These are indications that you are in a safe area.When shopping from Happy-Nes, your personal information, credit card number and other important and confidential information are protected with 128-bit SSL (Secure Socket Layer) encryption technology which is used safely all over the world.
Are Happy-Nes electronic products original?
Yes, all electronic products we use are original. We are working directly with the importers of the brands or directly with the brands.
Is there a warranty for Happy-Nes electronic products?
Our branded products are guaranteed by importer company, electronic component warranty period is 1 year.
The yarns of the product I bought were opened and what should I do?
The yarn designs of the product you have received are guaranteed for lifetime. In case you have a problem, you can reach us at hello@happy-nes.com and send us for repair. In case of problems arising from the production (for a 3 months period), the repair process is made free of charge and in case of usage error is determined, the repair cost will be reflected to the customer. Shipping charge for repair is reflected to the customer.
Where & When do we deliver?
Deliveries will be made around 5-6PM depending on DHL pick up time, Monday through Friday, excluding holidays. Express deliveries will be made during normal business hours, Monday through Friday, excluding holidays.
We do our very best to ensure that you receive your Happy-Nes products as fast as possible. Our products are distributed from our warehouse in Istanbul, Turkey. Turkey: 1-2 business days. Europe: 2-3 business days. North America 3-4 business days. Other Countries: Up to 5 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
PLEASE NOTE
It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties.
Order cut-off times are provided as a guideline only and do not take into account possible delays caused by payment authorization
Orders will be processed in accordance with the Terms and Sales
We are unable to change the delivery address on orders.
Delivery Charges
Standard Delivery – The Shipping fees are calculated by our system, you will see the shipping cost and the total order amount before placing the order.
Taxes & Duties
Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We cannot predict what your particular charges may be, you have to contact your local customs office for more information.
Payment
You may pay for your goods by credit card, debit card or wire transfer.
We accept most payment cards, like: Visa, MasterCard, American Express, Apple Pay, Google Pay. Payment must be made in the currency as indicated on your Order before you submit it.
If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is dispatched. We will not accept your Order, neither will we supply the goods to you until your credit or debit card issuer has authorized the use of your card for payment of the goods ordered oe your wire transfer reaches our bank account indicated in the order confirmation mail. If we do not receive such authorization we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our Website secure and to prevent fraud. All credit and debit card transactions on this Website are processed by “ Stripe Payment Gateway”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk. Your credit card number or details are not saved in our system
Your goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 3 days after the date of your Order then your Order will be cancelled.
We will send the goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by e-mail to the e-mail address provided at the time of making the Order.
Shipping
We do our very best to ensure that you receive your Happy-Nes products as fast as possible. Our products are distributed from our warehouse in Istanbul, Turkey. Turkey: 1-2 business days. Europe: 2-3 business days. North America 3-4 business days. Other Countries: Up to 5 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
Return & Exchange
You have the right to exchange or return Happy-Nes products (for a full refund) within 7 days of receiving them. The products have to be unused with labels, with all the accessories (ie. extra ear buds in some models) and packaging intact. When you return or exchange products, you must cover shipping charges. As soon as we receive them, we will exchange your product or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. You must contact us before returning the product. If you do not contact us, you run the risk of not receiving your refund or exchange.
We do not take responsibility for any products lost during the return shipping.
Further Questions: If you can?t find the answer to your question here, you are more than welcome to get in touch with us!
To do so, please click here. or send an e-mail to hello@happy-nes.com.
Warranty
Happy-Nes products are fully warranted to the original owner against defects in materials and workmanship for one year.
If a product fails due to a manufacturing defect we will repair the product without charge, or replace it, or credit it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. In some cases, damage not covered under warranty can be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, the consumer must return the product to Happy-Nes dealer where it was purchased with the original purchase receipt. In case the item was bought on Happy-Nes Online Shop or Happy-Nes store, please return it following our Return Policy and make sure to mention 'Item was defective' as return reason. If the 30 days return period has expired, please contact our Customer Service.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.
Signing up for Happy-Nes is fast, easy and free. You can subscribe now to be informed about our campaigns and to benefit from the services of Happy-Nes. To become a member, just fill in your information on our membership form.
Can I shop without a membership?
You can shop without being a member of Happy-Nes. However, you must be a member in order to benefit from the services of Happy-Nes. Click here to take advantage of Happy-Nes membership.
Is shopping at Happy-Nes safe?
Happy-Nes works hard to provide its customers with fast, convenient and reliable shopping experience. For this purpose, it has SSL certificate. This certificate prevents your information from being viewed by third parties. Your membership information is only checked by Happy-nes team and your credit card information is only checked by your banks. Your credit card information is never seen by Happy-Nes team.
What is SSL?
SSL SECURITY (Secure Socket Layer) is a security protocol developed by Netscape to provide security and confidentiality during the transfer of information over SSL network. With the release of version 3.0 in 1996, it became a standard supported by almost all internet browsers (Microsoft Explorer, Netscape Navigator, etc.) and found wide application areas. SSL ensures that the information sent can be decrypted strictly and only at the correct address. The information is automatically encrypted before sending and can only be decrypted by the correct recipient. Confidentiality and integrity of the transaction and information is maintained by verification on both sides. During the process, you need to pay attention to two things in order to understand that you are on a secure site: One of these is a key or lock icon located at the bottom of your browser. In addition, http: // at the beginning of the address of the current page changes to https: //. These are indications that you are in a safe area.When shopping from Happy-Nes, your personal information, credit card number and other important and confidential information are protected with 128-bit SSL (Secure Socket Layer) encryption technology which is used safely all over the world.
Are Happy-Nes electronic products original?
Yes, all electronic products we use are original. We are working directly with the importers of the brands or directly with the brands.
Is there a warranty for Happy-Nes electronic products?
Our branded products are guaranteed by importer company, electronic component warranty period is 1 year.
The yarns of the product I bought were opened and what should I do?
The yarn designs of the product you have received are guaranteed for lifetime. In case you have a problem, you can reach us at hello@happy-nes.com and send us for repair. In case of problems arising from the production (for a 3 months period), the repair process is made free of charge and in case of usage error is determined, the repair cost will be reflected to the customer. Shipping charge for repair is reflected to the customer.
Where & When do we deliver?
Deliveries will be made around 5-6PM depending on DHL pick up time, Monday through Friday, excluding holidays. Express deliveries will be made during normal business hours, Monday through Friday, excluding holidays.
We do our very best to ensure that you receive your Happy-Nes products as fast as possible. Our products are distributed from our warehouse in Istanbul, Turkey. Turkey: 1-2 business days. Europe: 2-3 business days. North America 3-4 business days. Other Countries: Up to 5 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
PLEASE NOTE
It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties.
Order cut-off times are provided as a guideline only and do not take into account possible delays caused by payment authorization
Orders will be processed in accordance with the Terms and Sales
We are unable to change the delivery address on orders.
Delivery Charges
Standard Delivery – The Shipping fees are calculated by our system, you will see the shipping cost and the total order amount before placing the order.
Taxes & Duties
Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We cannot predict what your particular charges may be, you have to contact your local customs office for more information.
Payment
You may pay for your goods by credit card, debit card or wire transfer.
We accept most payment cards, like: Visa, MasterCard, American Express, Apple Pay, Google Pay. Payment must be made in the currency as indicated on your Order before you submit it.
If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is dispatched. We will not accept your Order, neither will we supply the goods to you until your credit or debit card issuer has authorized the use of your card for payment of the goods ordered oe your wire transfer reaches our bank account indicated in the order confirmation mail. If we do not receive such authorization we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our Website secure and to prevent fraud. All credit and debit card transactions on this Website are processed by “ Stripe Payment Gateway”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk. Your credit card number or details are not saved in our system
Your goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 3 days after the date of your Order then your Order will be cancelled.
We will send the goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by e-mail to the e-mail address provided at the time of making the Order.
Shipping
We do our very best to ensure that you receive your Happy-Nes products as fast as possible. Our products are distributed from our warehouse in Istanbul, Turkey. Turkey: 1-2 business days. Europe: 2-3 business days. North America 3-4 business days. Other Countries: Up to 5 business days. In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
Return & Exchange
You have the right to exchange or return Happy-Nes products (for a full refund) within 7 days of receiving them. The products have to be unused with labels, with all the accessories (ie. extra ear buds in some models) and packaging intact. When you return or exchange products, you must cover shipping charges. As soon as we receive them, we will exchange your product or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. You must contact us before returning the product. If you do not contact us, you run the risk of not receiving your refund or exchange.
We do not take responsibility for any products lost during the return shipping.
Further Questions: If you can?t find the answer to your question here, you are more than welcome to get in touch with us!
To do so, please click here. or send an e-mail to hello@happy-nes.com.
Warranty
Happy-Nes products are fully warranted to the original owner against defects in materials and workmanship for one year.
If a product fails due to a manufacturing defect we will repair the product without charge, or replace it, or credit it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. In some cases, damage not covered under warranty can be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, the consumer must return the product to Happy-Nes dealer where it was purchased with the original purchase receipt. In case the item was bought on Happy-Nes Online Shop or Happy-Nes store, please return it following our Return Policy and make sure to mention 'Item was defective' as return reason. If the 30 days return period has expired, please contact our Customer Service.
This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.